Our team

  • Michel Duval

    Michel Duval C.d’A.A.

    President

    His Role:

    Michel Duval has been President of ESSOR Insurance since 1985. He oversees the company's four major areas: property and casualty insurance for individuals, groups and businesses, and financial services provided via the ESSOR Wealth Management subsidiary. He leads the strategic and corporate approaches implemented at the company’s 20 offices, ensuring they are aligned with the same vision—which is key to maintaining the company’s position as a leader in the brokerage industry. 

    His Main Achievements:

    Under his leadership, ESSOR Group has grown 70-fold. Mr. Duval has managed more than 75 acquisitions since 1989, with all of them successfully integrated over the years. The company is very active across Quebec and operates 20 offices. Throughout his career, Mr. Duval has been actively involved with numerous fundraising organizations including Centraide, the CHU Sainte-Justine Foundation, the Canadian Cancer Society and the Pierre Lavoie Challenge, to name but a few. Previously he served as chairman of the Amiante Chamber of Commerce and the Rotary Club of Thetford Mines. 


    Mr. Duval is dedicated to the development of businesses and social activities in his region. He is a sponsor of the Thetford Assurancia hockey team, the Mont Adstock competitive downhill ski club, the Gala Zénith local business event and various sporting initiatives. He has also provided many sponsorships to support local talent. 
     

  • Marie-Josée Lamothe

    Marie-Josée Lamothe

    Vice-President, Finance and Administration

    Educational Background:

    Ms. Lamothe graduated from UQAM and became a certified professional accountant in 1990.

    My Role:

    She specializes in integrating and acquiring property and casualty insurance brokerage firms.
    She joined ESSOR as Director of Finance in 2001, following the acquisition of a major property and casualty insurance firm located in downtown Montréal. In 2008, company president Michel Duval increased her responsibilities to include managing the Human Resources, Technology and Administration teams. Today, these teams have completed more than 60 acquisitions. Ms. Lamothe’s priorities include fostering a pleasant workplace, recognizing achievements and promoting mutual help between team members. She encourages employees to come forward with ideas and to believe in their potential and ability to be self-reliant—this is what drives her in her everyday work.

    My Favorite Quote:

    "To achieve professional success, you have to find a way to balance family, work and physical exercise.  With this in mind, she encourages all her employees to deliver their best and stay motivated."

  • Norman Dickenson

    Norman Dickenson

    Claims Manager

    Educational Background:
    Chartered Insurance Professional (CIP); CRM designation

    My Role:
    Acting as an intermediary and representing clients’ interests at insurance companies, ensuring claims are processed as quickly as possible.

    My Favorite Quote:
    “The best way to predict the future is to create it.” – Peter Drucker

  • Alexandre Patry

    Alexandre Patry

    Senior Manager, Commercial-Lines Insurance

    Educational Background:
    University degree

    My Role:
    Business insurance manager for Quebec City, Charlevoix, Centre-du-Québec, Mauricie and Chaudière-Appalaches. Ensuring that ESSOR Insurance's values are upheld, that our objectives are achieved and that our processes are continuously improved.

    My Favorite Quote:
    “Life is like riding a bicycle. To keep your balance, you must keep moving.” – Albert Einstein

  • Sophie Gauthier

    Sophie Gauthier

    Senior Manager, Marketing and Personal-Lines Insurance

    Educational Background:
    B.A., M.Admin. – Master of Business Administration, major in Communications-Marketing

    My Role:
    Managing the individual insurance department, marketing and the development of business process optimization strategies.

    My Favorite Quote:
    “The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” – Socrates

  • Pierre Chevrier

    Pierre Chevrier

    Senior Manager, Commercial-Lines Insurance

    Educational Background:
    Diploma of College Studies – Insurance

    My Role:
    Business insurance manager for Montréal, Laval, Montérégie, Lanaudière and Estrie. Managing a team working in business insurance sales and business development.

    My Favorite Quote:
    “It's not the employer who pays the wages. It's the customer who pays the wages.” – Henry Ford

  • Caroline Brisson

    Caroline Brisson

    Manager, Commercial-Lines Insurance

    Educational Background:
    College studies

    My Role:
    Helping sales team provide services to our clients and achieve the company's objectives.

    My Favorite Quote:
    “Wake up every morning with the thought that something marvellous is going to happen!”

  • Annie Peloquin

    Annie Peloquin

    Operations Manager, Commercial-Lines Insurance

    Educational Background:
    Attestation of College Studies in property and casualty insurance

    My Role:
    Managing a team of coordinators and brokers by offering guidance and motivation and providing them with all the necessary training.

    My Favorite Quote:
    “If you want something you've never had, you must be willing to do something you've never done.”

  • Claudia Mailhot

    Claudia Mailhot

    Team Leader, Personal-Lines Insurance

    Educational Background:
    Bachelor of Business Administration and Management

    My Role:
    Supervising a team of brokers and helping them meet the company's objectives.

    My Favorite Quote:
    “Positive Mind, Positive Vibes, Positive Life!!”

  • Steve Gigliotti

    Steve Gigliotti

    Team Leader, Personal-Lines Insurance

    Educational Background:
    Diploma of College Studies

    My Role:
    Manage three offices by supervising operations and following up with my team of brokers.

    My Favorite Quote:
    “We either succeed as a team, or we fail as a team.”

  • Vanessa Pelletier

    Vanessa Pelletier

    Team Leader, Commercial-Lines Insurance

    Educational Background :

    University degree

     

    My Role: Lead my team to achieve their goals and help them to go beyond

     

    My Favorite Quote:

    ‘’Happiness is not something ready made. It comes from your own actions’’

  • Mélissa Mathieu

    Mélissa Mathieu

    Team Leader, Personal-Lines Insurance

    Educational Background:
    Diploma of College Studies
    Chartered Insurance Professional (CIP)

    My Role:
    Helping my team make progress on its goals by providing advice, guidance and motivation.

    My Favorite Quote:
    “There's always a solution.”

  • Steve Roussel

    Steve Roussel

    Team Leader, Commercial-Lines Insurance

    Educational Background:
    Attestation of College Studies in property and casualty insurance

    My Role:
    Being a part of the business growth by encouraging each broker to achieve their goals. Sharing knowledge is the key to success.

    My Favorite Quote:
    Every member of a team has strengths and weaknesses but together we can achieve great things. That's the team spirit.

  • Chantal Delisle

    Chantal Delisle

    Team Leader, Personal-Lines Insurance

    Educational Background:
    Diploma of College Studies, specialization in Insurance

    My Role:
    Maintaining a motivated team in order to meet our objectives.

    My Favorite Quote:
    “Believe in the best and it will come to you.”

  • Michelle Lemieux

    Michelle Lemieux

    Team Leader, Commercial-Lines Insurance

    Educational Background : University degree

     

    My Role: Lead my team to help them achieve company goals and also create a workplace surrounded by positivity and energy 

     

    My Favorite Quote: ‘‘Alone we go faster, together we go further’’ 

     

  • Lucie Charbonneau

    Lucie Charbonneau

    Team Leader, Personal-Lines Insurance, VIP Department

    Educational Background:
    University studies

    My Role:
    Guiding and motivating my team of insurance brokers.

    My Favorite Quote:
    “Life tastes good.”

  • Francis Gouin

    Francis Gouin

    Team Leader, Personal-Lines Insurance

    Educational Background:
    Diploma of College Studies

    My Role:
    Supporting and motivating brokers to help them develop within their roles.

    My Favorite Quote:
    “You can sit around dreaming, or you can get up and make your dreams a reality.”

  • Patrick Nadeau

    Patrick Nadeau

    Team Leader, Commercial-Lines Insurance

    Educational Background:
    Diploma of College Studies, specialization in Insurance

    My Role:
    Supervising the business insurance team at the offices of Quebec City and the surrounding region.

    My Favorite Quote:
    “Life is an extreme sport that's worth playing.”

  • Mélissa Lajoie

    Melissa Lajoie

    Team Leader, Commercial-Lines Insurance

    Educational Background :

    Diploma of College Studies, specialization in Insurance

     

    My Role:

    Always help the brokers to obtain great results and even more

     

    My Favorite Quote:

    Attitude. It’s all it takes to make the difference  

     

  • Charlotte Froment

    Charlotte Froment

    Project Coordinator - Administrative Support Manager

    Educational Background:
    Master of Business Administration

    My Role:
    Coordinate administrative tasks, manage projects and improve internal processes.

    My Favorite Quote:
    “A problem without a solution is a poorly stated problem.” – Albert Einstein

  • Caroline St-Pierre

    Caroline St-Pierre

    Human Resources Advisor

    Educational Background : Professional Studies

     

    My Role: Support company's vision while focusing on the "Employee" experience

     

    My Favorite Quote: '' Change your attitude and you will gain altitude ''

  • Véronique Maheux

    Véronique Maheux

    Human Resources Advisor

    Educational Background : Bachelor's degree in Psychology and a Human Resources Management Certificate

     

    My Role: Support company's vision while focusing on the "Employee" experience

     

    My Favorite Quote: Coming together is a beginning, staying together is progress, and working together is success – Henry Ford

  • Yves Bourbonnière

    Yves Bourbonnière

    Marketing, Sales and Groups Manager

    Educational Background : Bachelor of Science (BSc)

     

    My Role: Provide marketing support to all departments of the company and develop effective advertising campaigns to increase awareness of the ESSOR brand.

     

    My Favorite Quote: '' To achieve your goals, your desire for success must be greater than your fear of failure ''