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Reporting an accident

Nobody enjoys having to file an insurance claim. But at EssOr, we will do everything we can to make the experience easy, and even enjoyable!

If you have a claim to report, contact us immediately.

AT ALL TIMES, dial: Un seul numéro : 1 877 883-7767, listen to the message
and press 8.

DURING business hours, you can contact your broker directly or reach us by email at

OUTSIDE of business hours, call the EMERGENCY CLAIMS department of your insurance company:

Groupe Ledor: 1 800 441-1341
PAFCO: 1 800 463-2813
INTACT Insurance: 1 866 464-2424
Northbridge: 1 855 621-6262
Royal & Sun Alliance: 1 800 319-9993
L'Unique: 1 800 463-4800
Promutuel Assurance Vallée du St-Laurent 1 888 590-2433

Before calling to make a claim, keep the following in mind:

To save valuable time when speaking with one of our agents, please have the following information on hand to speed up the claims process:

  • Name
  • Address
  • Insurance policy number
  • Name of the agent you usually deal with
  • Circumstances of the accident
  • Date and time of the accident
  • Any other relevant information, if asked

Don’t forget to mention:

  • A daytime contact number
  • An evening contact number
  • A contact address
  • Your preferred method of communication—phone or email.

If you leave a message during business hours, we will get back to you within 48 hours.

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