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Client Service Guarantee

An industry-unique commitment

Our mission is to offer the best service and the best products on the market. Take, for example, the Claims Service Guarantee you receive from Intact Insurance when you purchase an insurance policy with them.

When you make a claim for an accident covered by your insurance policy, Intact Insurance promises to contact you within 30 minutes and to find you the best possible solution for your situation without you having to negotiate.

An accident specialist at Intact Insurance will explain to you, among other things:

  • The coverage provided in your insurance policy
  • The emergency measures you should take in the event of burglary or water damage, for example
  • Your vehicle replacement privileges
  • Temporary accommodation procedures, if applicable.

Specialists can also help you find a local mechanic, car dealership, hotels or restaurants and anything else you may need in the event of an accident.

In case of total loss of a vehicle, you can choose to:

  • Receive compensation based on the total loss, or
  • Have your vehicle repaired (if it is deemed safe and if the cost of repair doesn’t exceed the total value of the car).

If you are not completely satisfied with the service you receive, please send any complaints or comments to our office or call Intact Insurance 24/7 claims service at 1 866 464 2424.

Finally, should Intact Insurance fail to meet its Claims Service Guarantee in the event of an accident, the company promises to rectify the situation and reimburse your annual auto or home insurance premium up to a maximum of $1,000*. Nothing is more important than to respect our promise of unparalleled service.

And that’s why we say our commitment is unique in the industry.

*Certain conditions, exclusions and restrictions may apply.

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